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CraftVerde
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Shipping & Delivery

We're committed to getting your eco-friendly, handcrafted products to you safely and sustainably.

Free Shipping on Orders $99+

Enjoy complimentary standard shipping on all US orders over $99!

Shipping Options & Rates

We offer multiple shipping options to meet your needs:

Shipping Method Delivery Time Cost (US)
Standard Shipping 5-7 business days $6.95 (FREE over $99)
Expedited Shipping 3-4 business days $12.95
Express Shipping 2-3 business days $19.95
Overnight Shipping 1 business day $34.95

* Delivery times are estimates and begin after your order ships. Business days are Monday-Friday, excluding holidays.

Processing Time

Standard Items

2-4 business days processing before shipment

Custom Orders

5-10 business days depending on product complexity

Gift Items

Add 1-2 days for special gift packaging

Need it faster? Orders placed before 12 PM EST Monday-Friday typically ship same day. Weekend orders ship the following Monday.

Order Tracking

Stay informed about your order every step of the way:

Order Confirmed

You'll receive an email confirmation immediately after placing your order with your order number and details.

Processing

We'll send you an update when your order begins processing. Handcrafted items are carefully prepared and packaged.

Delivered

Your order has arrived! We hope you love it. Don't forget to share your experience with us.

Track Your Order

Enter your order number or tracking number to see where your package is:

Track My Order

Domestic Shipping (United States)

We ship to all 50 states including Alaska and Hawaii.

Special Locations
  • Alaska & Hawaii: Add 3-5 additional business days to standard delivery times
  • PO Boxes: We ship to PO Boxes via USPS only. Expedited shipping not available
  • Military Addresses (APO/FPO): Standard shipping rates apply. Delivery times vary (typically 10-21 days)

International Shipping

We're excited to share our eco-friendly products worldwide! We currently ship to over 50 countries.

International Rates & Delivery Times
Region Delivery Time Starting Rate
Canada 7-14 business days $15.95
Europe (UK, EU) 10-18 business days $24.95
Australia & New Zealand 12-21 business days $29.95
Asia 10-20 business days $26.95
Rest of World 15-25 business days $34.95
Important International Information:
  • Customs duties, taxes, and fees are the responsibility of the recipient
  • These charges vary by country and are collected by customs upon delivery
  • Delivery times are estimates and may vary due to customs processing
  • We cannot mark packages as "gifts" or alter declared values for customs

Sustainable Packaging

As an eco-friendly company, we're committed to sustainable shipping practices:

  • Recycled materials: All packaging is made from 100% recycled and recyclable materials
  • Biodegradable packing: We use compostable packing peanuts and paper-based cushioning
  • Minimal packaging: Right-sized boxes to reduce waste and shipping emissions
  • Carbon neutral: We offset carbon emissions from all shipments through verified programs

Delivery Issues

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package:

  1. Check with neighbors and household members
  2. Look in safe places around your delivery location
  3. Wait 24 hours - sometimes carriers mark items delivered before actual drop-off
  4. Contact the shipping carrier directly with your tracking number
  5. If still missing after 48 hours, contact us at support@craftverde.com
Damaged Packages

We take great care in packaging, but shipping damage can occur:

  • If the outer package is damaged, inspect contents before accepting delivery
  • If contents are damaged, refuse delivery and contact us immediately
  • If you've already accepted delivery, take photos and email us within 48 hours
  • We'll arrange for replacement or refund promptly

Frequently Asked Questions

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us immediately and we'll update it. Once shipped, you'll need to contact the carrier directly.

Do you ship to PO Boxes?

Yes! We ship to PO Boxes via USPS. Note that expedited and overnight shipping options are not available for PO Box deliveries.

What if I need my order by a specific date?

Please place your order well in advance and choose expedited shipping. Contact us if you have specific delivery requirements and we'll do our best to accommodate.

How do I know if my order has shipped?

You'll receive an email with tracking information as soon as your order ships. You can also check your order status by logging into your account.

Need Shipping Help?

Our customer service team is here to assist with any shipping questions or concerns.

Email: support@craftverde.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Contact Support